The ability to say what you mean, mean what you say, and say it without being mean is a skill that has lasting positive impact. Without serious attention to self-improvement, it is a rare person who has mastered this skill.

Leadership’s role is to clarify and articulate the organization’s vision, mission and goals; share ideas, give feedback, and deal with confrontational issues. Therefore, communication is one of the most important skills of leadership. Success or failure rests on this skill.

• Psycho-Geometrics
• Communication Process
• Body Language
• Levels of Listening
• Perception Process

No person can be effective without some skills in resolving conflicts. Where there are people, there will be conflict. Having proven tools and skills to deal with these sometimes intimidating situations will further enhance the quality of life in the organization. This is a MUST for any leader, classroom teacher or administrator!

“Value-added” is the mantra of the decade. Team members who have the skill to deal with conflict in a positive manner will add immeasurable value to the organization. This module will reflect the emotional intelligence of team members. The ability to facilitate a focused conflict resolution meeting without making personal attacks personal is a skill most have not acquired.

• Define Conflict
• Communication Process
• Body Language
• Levels of Listening
• Perception Process

Before we can deal most effectively with others, whether it is dealing with bosses, clients or colleagues, one must first be able to manage self effectively. There is no such thing as an effective leader who doesn’t practice routine self-awareness checks.

This program is intensive care type training. Very focused attention is given to identifying defeating habits and creating patterns for new ones. It is inside out training. First, we deal with self by identifying personal strengths, mission, goals, roles and values and then we learn to identify win/win ways to interact with others.

• Take a look at theory proposed by three leadership skills specialist
• Determine your preferred style of leadership
• Distinguish between managing and leading
• Discuss how to motivate employees through effective leadership

The difference maker for most businesses today isn’t product superiority, turnaround time, or marketing advantages. The playing field is more level today than ever before. The difference maker today is in the service provided. Do customers feel they are appreciated? Do they feel valued? Do they feel a connection, a genuine relationship, with the service providers at your business or organization?

What sets you apart is how you treat your customers. This training program requires participants to conduct an honest assessment on the level of service their business provides. The only way to grow the business is to know the business through the eyes of the customers. Denial is defeating! Hard questions and honest answers typically yield useful knowledge. Applied knowledge can transcend the mediocre business into a marvelous business.

• Customer Service is an Attitude - Can I pay employees to care?
• Getting customers to return again and again and again...
• Dealing with difficult customers - how not to take it personally
• Answering the phone - dazzling the caller

The Myers-Briggs Type Indicator (MBIT) is an indispensable tool for pulling work teams together and creating better understanding of how to take advantage of individual strengths.

The Myers-Briggs Type Indicator workshop will:

• Increse self-understanding
• Develop appreciation of personal differences
• Improve one-on-one interactions
• Your Team's Success rate

The most effective and efficient way for producing quality work is through teams. The trend in successful organizations has been toward greater functional integration and fewer layers of hierarchy which promotes greater speed in product development and quicker responsiveness to market changes. The focus, sense of purpose, agility and responsiveness of a team arrangement offers cannot be matched by the other structural approaches.

This workshop will help participants to:

• Define the team and decide who should be involved
• Determine the mission of the team
• Understand team dynamics
• Access the team's performance

Study after study has shown that the single most important factor in career advancement and professional success is your communication skills. People who get ahead in life are those who do not shrink from the opportunity to convey their thoughts and ideas. Public speaking skills are needed in virtually every job. Increasing your visibility through public speaking and publicly conveying your successes can increase you changes at promotions or provide more job security.

This workshop will help participants to:

• Deal with public speaking anxiety
• Look at the ways to develop, organize, and deliver a speech
• Analyze the audience
• Speak with power through poise, language usage and delivery methods.

Now that you have been promoted - what do you do to succeed? First time supervisors often make mistakes early and never fully recover. Yesterday you were part of a team and today you are the leader. This workshop will help you avoid those early mistakes and build a foundation for success as a leader by showing you how to:

• Identify your strengths and weaknesses
• Determine a support system
• Determine where you will go for answers
• Make the transition
• Apply rules fairly and consistently
• Develop good listening skills
• How not to take things personally

The best way to reach a goal is to set a goal. Many people struggle with achieving their dreams, and many times it is because they have never written down their dreams. Most highly effective people have achieved a level of success because they had defined dreams with deadlines on them.

Joine this workshop and start your climb to success by learning:

• To clarify your goals
• To identify your priorities
• 7 steps to goal setting
• Assess your progress - timelines, etc.

In a competitive work environment, companies need employees who are able to think, analyze, identify and troubleshoot problems. However, identifying the problem is only half of the process. Problems require solutions and implementation of those solutions... all while staying within budget costs and time constraints.

In this workshop, participants will:

• Learn the basic steps to problem solving
• Learn to select solutions quickly based on available resources
• Implement with ease
• Assess and identify what worked

Laugh, Love and Leave a Legacy

Learn to live life to the fullest! We all want to make a meaningful contribution to life and to have a purpose! This speech delivers three compelling prescriptions for daily living. Too many people are stressed out, burned out and strung out on antidepressants, blood pressure pills and antacids. This presentation will take you back to the basics of just how to deal with day to day stress, frustrations of dealing with others and things that are totally out of your control.

You'll walk away with a new attitude!

• Benefits of Laughter
• Nursing the Inner Self
• Living Life with a Purpose